Nigeria’s civil service is often described as a colonial-era machine—hierarchical, slow, and built on the logic of the physical file. That description is true, but incomplete. The deeper crisis is that two decades of ambitious digitisation—from TSA and GIFMIS to procurement portals and “paperless” initiatives—have modernised parts of government without modernising delivery . Citizens still meet the same old wall: delays, opacity, discretion, and the quiet suggestion to “come back next week.” This is not a failure of technology. It is a failure of strategy and enforcement. Nigeria has been adding digital patches to a system whose core operating logic remains analogue: fragmented processes, unclear accountability, and weak consequences for non-compliance. Transparency International’s 2025 CPI score of 26/100 does not “prove” corruption has not changed, but it does underline how stubbornly poor integrity outcomes and perceptions remain—despite years of reforms. What Nigeria needs now...